Patient Outreach

Simplify Patient Communication. Improve Health Outcomes.

Patient Outreach helps health plans scale communication with enrollees through automated surveys, reminders, messaging, and more—boosting compliance, satisfaction, and star ratings.

Optimize Your Health Plan For Growth

Communication is vital in any kind of business, but especially in the health care industry where patient experience and patient outcomes are at stake. With help from Patient Outreach, your health plan can ensure constant contact with all of your plan enrollees even as your company grows.

What We Do

We handle all of your communication and outreach efforts, from appointment reminders to surveys and compliance reporting, effortlessly adapting to changing numbers of plan enrollees.

Surveying

Keep track of patient activities and satisfaction while also promoting patient involvement with our interactive telephone surveys.

Appointment Reminders

Our appointment reminder service can encourage patient attendance by providing individualized reminder messages with preparation instructions, arrival times, and driving or parking directions as needed.

Messaging

Patient Outreach’s messaging service can help improve patient compliance by sending text message reminders when patients need to take or refill their medication, schedule a follow up appointment, or take any other action you wish to remind them about.

Answering

Let our call center handle your incoming calls to reduce caller wait times and improve patient satisfaction.

Scheduling

When patients are coming due for an appointment, we let them know with a friendly reminder to schedule their next visit to their doctor soon. Scheduling reminders can be made by phone, text, or email via our multichannel messaging system.

Switchboard

You can give your plan enrollees a single contact number thanks to our switchboard services. We can then forward calls to various departments or individuals within your organization based on conditional protocols or instructions you have set up.

Database Management

Patient Outreach offers database management services to help you locate your members, keep their records up to date, and even uncover additional contact information you had not previously captured.

Outreach

After a patient is discharged, we can contact them for you to follow up and find out how they are progressing.

Reporting

We offer a variety of reporting services that can be used to determine how often calls will be made and how many calls will be made each day.

A Strategic Partner for Better Performance and Patient Care

In addition to improving the success and star rating of your own business, partnering with Patient Outreach can also provide important benefits to the patients you serve and the medical groups you rely on. Contact us today to learn more about how Patient Outreach can help you pinpoint and improve areas of low patient compliance.

Comprehensive Communication Solutions for Health Plans

From automated surveys and appointment reminders to call answering and database management, Patient Outreach provides scalable outreach solutions designed to improve patient compliance, satisfaction, and health outcomes. Whether you’re serving thousands or millions, we help you stay connected with every enrollee—efficiently and effectively.

Better Communication. Healthier Outcomes. Stronger Ratings.

Effective communication isn’t just good service—it’s essential to quality care and compliance. By partnering with Patient Outreach, health plans can improve performance metrics, reduce no-show rates, and ensure patients receive timely, consistent care reminders and support. The result: better patient engagement, higher star ratings, and streamlined operations.

Who We Serve

Patient Outreach is an external survey organization specializing in assisting health plans with a variety of tasks associated with patient communication and compliance. Though our core activities focus on serving health plan providers, these activities also offer indirect but important benefits for patients and medical groups.

Benefits for Medical Groups

Medical groups can also enjoy significant benefits when working with health plan providers who utilize Patient Outreach’s services.

Benefits for Patients

Health plan providers can streamline their operations by utilizing our services for patient outreach and communications.

Real People. Real Accuracy. Real Results.

Real People

Our coding team members are highly experienced, rigorously trained, and industry certified. Some are even Medical Doctors or have clinical and field level experience.

Real Accuracy

Risk Adjustment campaigns can be setup to provide double and even triple blind chart reviews to ensure coding accuracy, consistency and thoroughness. Additionally, charts are audited at 100% for the first 2 weeks and a minimum of 95% accuracy is required.

Real Quality

At HCC Coders, we believe that continuous performance analysis is essential for maintaining extraordinary quality. The combination of Natural Language Processing (NLP), human-review and modern workflows ensure the best results possible.

Start Transforming Patient Communication With Confidence Clarity Results

Ready to improve compliance, boost satisfaction, and elevate your health plan’s performance? Let’s build a smarter, more connected patient outreach strategy—tailored to your needs and built to scale.